Refund & Replacement Policy

Our promise

We want every order to arrive as described. If something is wrong, we will work with you to make it right.

When you are covered

• Damaged on arrival: the package or device was visibly damaged in transit.
• Defective device: the device does not work as intended when first used.
• Wrong or missing item: you received a different product than you ordered, or part of the order is missing.

How to request a replacement or refund

1. Contact us within 7 days of delivery.
2. Include your order number, a description of the problem and clear photos or a short video.
3. We will review the request and reply with a replacement, a refund or a request for more information.

What is not covered

For health and safety reasons we cannot accept returns of opened products that are working as intended, change-of-mind returns, or orders delivered to an incorrect address supplied by the customer.

Refund timing

Approved refunds are issued to the original payment method. Banks and card issuers may take several business days to show the credit.

Bulk orders

Please inspect bulk cases on arrival and report any problem promptly, with photos of the case and the affected items.

See also the Shipping Policy and the Privacy Policy.